Shipping policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Times

Estimated delivery times:

  • UK: 5–10 business days

  • Europe: 6–12 business days

  • USA: 7–14 business days

  • Rest of World: 7–18 business days

Please note: these are estimates, not guarantees. Delays can occur due to customs, carrier issues, or high demand periods.

Shipping Costs

Shipping costs are calculated at checkout and are clearly shown before purchase.

We occasionally offer free shipping promotions.

Tracking

All orders come with tracking.

Once your order ships, you’ll receive an email with your tracking number.

Tracking may take 24–72 hours to update after dispatch.

Delays & Missing Packages (Important but Fair)

If your order has not arrived within 30 days of being shipped, please contact us and we will:

  • Either resend your order

  • Or issue a full refund

No stress. No arguing.

However:

  • If tracking shows the package as delivered, we cannot automatically refund. We’ll still help you investigate with the courier.

Wrong Address / Failed Delivery

Please make sure your shipping address is correct.

If a package is returned due to an incorrect or incomplete address:

  • We can reship it (you may need to cover shipping)

  • Or refund the product cost (excluding shipping)

Customs & Import Fees

For international orders:

  • Customs fees or import taxes (if any) are the responsibility of the customer.

  • We have no control over these charges.

Our Promise

We believe in fair, human support.

If something goes wrong with your delivery, just contact us and we’ll always try to make it right.

Contact

For any shipping questions, contact us at: helpaloryne@outlook.com